by: Jennifer Kumar
Not just a land of lions, giraffes, wildebeests and hippos, but also a land of outsourcing and call centers? Of course wildlife will take center stage over technological infrastructure, but as
I guess it was just a matter of time. Anyhow, maybe Indians are getting sick of working in call centers. Or, their skills are surpassing the original forecasts, and people are demanding more- more in wages, better hours, raises and overall better working conditions?
Of course, now bandwidth cost and availability are major problems in
As we talk to our friends, family and neighbors about Kenya, it is surprising how many stereotypes abound about Kenya- that it’s only rural, people don’t speak English, it is a poverty-stricken country, only wildlife is to be seen, there is no infrastructure, there are no bustling, modern cities, and the education system is neither good or in English. All these stereotypes are of course, false. Many items on that list do need improvement, just like in any country, but shouldn’t be a barrier to development. This vision coming to fruition will demonstrate that
Kenyans are hard workers and I am sure they will make the best out of the call center culture and surpass international expectations. In the meantime, you can judge for yourself by reading the articles that inspired this post below.
Call Centres Set to Benefit From Cheaper Bandwidth in Kenya Kenya wants to grab piece of outsourcing pie World's next outsourcing hub: Kenya? ICT Park Safaricom Kenya: Plans underway to Create 30,000 Outsourcing Jobs in Varsities
2 comments:
I hope this works out for Kenya and some other African countries as well! India benefited greatly from the software and call-center outsourcing industry. Stereotypes and myths abounded in the USA where many didn't know India -- but now they do.
Thanks for this feedback, Shantanu.
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